Contact Us

You can find full details of our colour range, including the relevant RAL references, on the dedicated colours page. This provides a clear overview of all available finishes, helping you match specifications accurately for your project.

Referring to this page ensures you’re working with the correct, manufacturer-approved colour options and avoids any discrepancies when quoting or placing orders.

Yes  –  the easiest way to get an accurate price is by using our online door configurator*. You can build the exact door you need, including sizes, colours, glazing and hardware, and receive an instant quote based on your specification.

This not only speeds things up but also ensures the price you see reflects exactly what will be manufactured, helping you quote your own customers with confidence.

* You will need to make sure you have registered for an account and are logged in

The quickest and most accurate way to place an order is through our online door configurator*.  It allows you to configure the door to your exact specification, check everything in real time, and submit instantly, reducing the risk of errors and delays.

Once submitted, your order goes will go into production, helping you keep projects moving.

* You will need to make sure you have registered for an account and are logged in

You can make changes to your order directly through your online account using the Change Order section in your account, ensuring any updates are submitted quickly and accurately against the correct order.

Our cut-off time for amendments is 10am. If you place an order after 10am, you have until 10am the following working day to make any changes. If your order is placed before 10am, any amendments must be completed by 10am on the same working day.

Making changes within this timeframe helps avoid delays, as orders move into production shortly after the cut-off.

You can check the status of your order at any time through your account. The system provides clear, real-time updates as your order progresses through production* and dispatch, giving you full visibility without needing to chase for updates.

This is the fastest way to stay informed and plan your installations with confidence.

If there’s an issue with your delivery, you can report it directly to our customer services team, using the form above. This ensures your claim is logged immediately and linked to the correct order, allowing our team to resolve it as quickly as possible.

We recommend checking all goods on arrival and recording any damage or discrepancies at the point of delivery. Uploading photos alongside your report will help speed up resolution and minimise disruption to your install schedule.

You can apply for credit terms by contacting your area business manager. The application process is quick to complete, and once approved, your account will be updated to reflect your agreed terms.

Until then, you can continue placing orders through the system on a pro forma basis, ensuring there’s no delay in getting started.

Your Area Sales Representative is available to support your business, but many day-to-day tasks from quoting and ordering to tracking and technical information, can be handled quickly through your account.

Using Door Vault gives you immediate access to everything you need, whenever you need it, while still having the reassurance that your representative is there to support you when required.

Many common technical questions are covered within our online resources found in your account, where you’ll find detailed product information, specifications and guidance as you configure your door.

If you need further clarification, you can submit your query to our customer service team or your area sales manager, along with any supporting details such as drawings or photos. This allows us to provide a clear and accurate response, tailored to your specific job.